Urgent plumbing help

Emergency plumber across Sydney

Call Tommy when water is escaping, a pipe has burst or an urgent plumbing fault cannot safely wait.

Call Tommy

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Before help arrives

Take the safest useful action

Do only what is safe in the circumstances, then call and explain what is happening.

Keep clear of wet electrical areas
Do not touch switches, appliances or fittings where water may have reached electricity.
Limit the water if it is safe
Turn off the affected fixture or the property water supply only if you can reach the control safely.
Note what you can see
Have the address ready and tell Tommy where the water is visible, when it started and whether it is still escaping.

Urgent fault scope

The first call establishes the immediate problem and whether TotalCare’s emergency plumbing scope fits it.

Burst or damaged pipework
Active water loss from accessible supply pipework or fittings.
Active plumbing leaks
Water escaping from plumbing fixtures, valves, connections or hot water equipment.
Essential plumbing faults
Urgent faults where waiting could increase damage or leave essential plumbing unusable.

The urgent call

A short, direct description helps establish the next practical step without delaying the call.

Your address and access
Give the property address, the best entry point and any access constraints.
The visible fault
Describe the fixture or pipe involved, where water is appearing and whether it is getting worse.
What is already isolated
Say whether the affected fixture or property water supply has been turned off safely.
The next agreed action
Tommy will clarify whether the fault fits TotalCare’s scope and what can be arranged next.

Common questions

Can I call TotalCare outside normal business hours?

Yes. TotalCare accepts telephone calls for urgent plumbing enquiries 24 hours a day, seven days a week.

Does 24/7 mean a guaranteed arrival time?

No. It means the urgent telephone line is available 24/7. Timing depends on the fault, location and availability and is confirmed during the call.

What should I do if water is near electricity?

Keep clear of the affected area and do not touch wet switches, appliances or electrical fittings. If there is immediate danger, call 000.

Should I use the estimate form for an urgent leak?

No. Call Tommy so the active problem can be discussed straight away.

Need a plumber?

Call for urgent help, or send the job details when the work can be planned.

Call Tommy