About TotalCare
Plumbing & Drainage.
and complete property care.
Our Story
Meet Tommy
& the TotalCare Team.
& the TotalCare Team.
TotalCare started with one frustration: every property owner Tommy knew had a “plumber horror story.” Missed appointments. Vague invoices. Quick fixes that came back six months later.
So in 2014, Tommy founded TotalCare on a different idea — a plumber that thinks about your property, not just the job in front of them. One trusted contact for every drain, hot water system, leak and renovation. Documented work. Honest options. Long-term relationships over one-off transactions.
A decade in, that approach has built a Sydney-wide team of licensed plumbers, a 5-star rating across 280+ Google reviews, and ongoing care plans for hundreds of homes, strata buildings and investment properties.
Tommy Reilly
Founder & Master Plumber
Our Values
What we stand for.
Four principles that shape every call, every quote, and every job we do —
printed on the back of every team member's lanyard.
Transparency
Every job comes with a full written report — photos, what we found, parts used, and a clear breakdown of what you're paying for.
Honesty
We give you repair, replace and 'wait' options with fixed prices. No upselling, no scare tactics, no pressure — you decide.
Reliability
Booked window, on-time arrival, branded van, branded shirt. If we ever run late, you'll hear from us first — that's the rule.
Long-term Care
We track every property we work on and check in annually. We think about your home in years, not jobs — because that's what trust looks like.
The Difference
We're not your average plumber.
Most plumbers measure success by “did the leak stop?” We measure it by whether you’d hand us your spare key — and whether your property stays healthy a year, three years, ten years from now.
Full written report after every job
Photos, what we found, what we fixed, parts and warranty. In your inbox before we leave.
Honest options — no pressure
Repair, replace, or wait. We explain each option with fixed prices and let you choose.
One contact for all trades
Plumbing, drainage, gas, roof and water. One trusted team coordinates the whole job.
Long-term property care approach
We track every property we work on. Annual check-ins keep small issues from becoming big ones.
Clear communication before, during & after
Booking confirmations, on-the-way text, on-site walkthrough, follow-up call. Every time.
The TotalCare Job Cycle
5 STAGES · EVERY JOBWindow confirmed in writing, plumber name shared.
Live ETA text 30 minutes before arrival.
Walkthrough, fixed quote, work begins with consent.
Photo report and warranty emailed before we leave.
12-month check-in. Annual property care reminder.
Trusted, certified, accountable.
Licensed & Insured
NSW LIC #298471 · $20M cover
Master Plumbers NSW
Member since 2016
5-Star Google Rated
280+ verified reviews
Sydney-Wide Service
Eastern, North & Inner West
The Team
The people
behind TotalCare.
The plumber who quotes the job is the plumber
who turns up.
Founder
Tommy Reilly
Founder & Master Plumber
"I started TotalCare because I was sick of hearing horror stories. Every property owner deserves a plumber who answers the phone, shows up on time, and treats their home like it matters. Ten years in, that hasn't changed."
Operations
Mark Donovan
Operations Manager
"I keep the trucks rolling and the reports flowing. Every job gets documented, every client gets a follow-up. If something's not right, I want to know about it — before you do."
Sydney's best plumbers, joining a team that does it right. Apprentices to senior tradies.
Ready to work with a plumber you can actually trust?
Book online in 60 seconds, or call Tommy and the team direct. 24/7 for genuine emergencies, otherwise we’ll confirm your window within the hour.
Same-day service
Book before 12pm
24/7 emergencies
Burst pipes · Sewer · Gas leaks
Free written quote
No callout fee for new jobs
12-month warranty
On every job, in writing